Just Casino Frequently Asked Questions

Welcome to Just Casino’s FAQ page! We’ve collated the most common inquiries about JustCasino platform to help you navigate your gaming experience seamlessly. Whether you’re new to online gambling in Australia or a seasoned player, you’ll find answers and clarity to ensure an enjoyable and hassle-free gaming adventure with us.

How do I create a JustCasino account?

Simplicity at its finest! Visit the main JustCasino page, hit "Sign up now," complete the form, and click "Sign up." Instantly, you'll reach the deposit page, and a welcome letter will arrive in your inbox. It contains a verification link to activate your account smoothly.

Am I authorized to have more than one account?

In the interest of fairness, only a single registration account per individual is permitted.

I have forgotten my password. What shall I do?

To swiftly reset your password, follow these steps: click on "Login," locate the "Forgot your password?" link, and click on it. Shortly after, you will receive an email containing a link to generate a new password. Typically, this process takes approximately 30 seconds. If you encounter difficulties resetting the password independently or accessing your email account, kindly reach out to our customer support team via live chat or email at [email protected]. Once your identity is verified, we will gladly assist you in resetting your password.

How do I add another currency to my account?

To add a new currency to your account, just log in, access your "My Account" profile, and click on the "Add Currency" button. From the provided drop-down menu, choose your desired currency.

What currencies does JustCasino support for deposits and withdrawals?

Both deposits and withdrawals can be made in the following currencies: EUR, USD, CAD, AUD, NOK, RUB, NZD, INR, ZAR, PLN, BTC, USDT.

How do I know if my deposit has been accredited to my account?

Typically, deposits appear instantly in the "My Account Balance" section within the "My Account" area.

Will I be charged any fees for making deposits and withdrawals?

When funding your JustCasino account, we cover the recipient's transaction fees, essentially covering the cost of your deposit. However, please note that depending on your chosen payment provider, they might levy charges for transferring funds to us. Conversely, when you initiate a withdrawal, you are responsible for the payment provider's associated fee.

What is the minimum amount of money I can deposit and withdraw?

Typically, the minimum withdrawal amount is €20 or its equivalent, but this may vary based on the chosen withdrawal method. For additional details, kindly refer to our Payments page or reach out to our customer support.

Why do your games get slow or interrupted sometimes? How can I avoid it?

The game performance relies entirely on your Internet connection. Our games necessitate a steady data exchange and demand ample Internet bandwidth. To enhance the game's performance, we suggest minimizing the simultaneous usage of other web applications on your computer while playing in our casino.

Can I play using mobile devices?

Indeed, our games are compatible with mobile devices. To commence any game showcased on the casino homepage, simply access casino-just.org through your mobile browser.

How can I be sure that the payout percentage in your games is fair?

JustCasino operates on software certified by Itech Labs, an Australian testing laboratory for online gaming systems compliant with ISO/IEC 17025. As a result, our Random Number Generator (RNG) adheres to industry regulations, ensuring that all outcomes—such as slot reels and dealt cards—are truly random during gameplay. Additionally, our game payouts align with industry standards, ranging from 95 to 98%.

What happens in case my internet connection fails while the game is on?

In the event of an Internet connection interruption, you can pick up the game from where it paused once the connection is reestablished. However, please note that this feature may not apply to multiplayer games involving other active participants in the betting process.

Is all my information secure at JustCasino?

JustCasino employs advanced SSL technology and cutting-edge anti-fraud methods to guarantee the utmost protection of players' financial well-being. Additionally, we prioritize the confidentiality of your personal data, utilizing it solely for the provision of gambling services. To learn more, kindly refer to our dedicated Privacy and Security webpage.

How do I submit my documents? How can I monitor their status?

Simply navigate to your profile and conveniently upload all necessary documents directly. Access the Documents page upon logging in to complete the upload process. Additionally, utilize this tab to conveniently monitor document status.